Return & Refund Policy

At James-Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, subject to our return conditions.

To qualify for a return:

Items must be unused and in their original condition.
Products must be returned with original packaging and accessories, where applicable.
Proof of purchase or order confirmation is required.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any exclusions will be communicated where required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the item and packaging.

We will review your request and provide an appropriate solution.

How to Request a Return

Contact our customer support team.
Provide your order number and reason for the return.
Wait for return instructions and authorization.
Carefully package the item and follow the provided return instructions.

Please do not send items back without contacting us first.

Refund Process

Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Return Shipping Costs

Customers may be responsible for return shipping costs for unwanted items or changes of mind.

If an item arrives damaged, defective, or incorrect, we will work with you to resolve the issue fairly.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.